📞 Official App Support Contact
For technical assistance, subscription queries, bug reporting, or feedback, you can contact our lead developer and support team directly using the official details below:
Assistance Topics
💳 Subscriptions & Billing
Assistance with the 3-day free trial, $3.99/mo or $39.99/yr plans, and Apple StoreKit receipts.
🧭 Compass & Radar HUD
Calibrating magnetic interference in garages and using AI walking vector lock.
📸 AR Camera & AI OCR
Scanning street parking restriction signs and capturing garage level pillar markers.
🔒 Data Sovereignty
100% on-device GPS storage, zero cloud tracking, and one-tap spot purging.
Frequently Asked Questions
How do I restore my BackTrack Pro subscription?
If you upgraded your iPhone or reinstalled the app, tap the Pro banner or settings icon and select "Restore Purchases". BackTrack will securely query Apple StoreKit 2 and verify your active subscription instantly without re-billing you. You can also view active subscriptions in your iOS Settings → [Your Name] → Subscriptions.
How does the 3-day free trial work?
All new users receive 3 full days of unlimited Pro features (3D AR HUD, AI Sign OCR, unlimited GPS breadcrumb trails, and fee ticker alarms). You can cancel at any time in your iPhone Settings → Apple ID → Subscriptions before the trial ends without being charged.
Why does the direction arrow spin or point the wrong way?
Stationary phone compasses can experience magnetic interference inside reinforced concrete garages or metal structures. BackTrack includes an AI Motion-Aware Trajectory Engine: take 5 to 10 walking steps, and the algorithm detects your physical walking direction and pivots the arrow directly to match your heading.
Does BackTrack work underground without cellular service?
Yes! BackTrack is built offline-first. GPS satellite signals, digital compasses, camera AR overlays, and garage voice notes operate completely without cellular data or Wi-Fi.
How do I log my spot in an underground multi-level parking garage?
When you park, tap "Park Here Now". In the parking sheet, enter your floor level (e.g. B2, P4), pillar letter/number (e.g. C-14), and tap the microphone icon to record a quick 1-tap voice landmark memo right by the elevator.
© 2026 Dolair Alali • BackTrack Technologies. All rights reserved.