SCAN-PRO 9000 Help & Support

1. How do I restore my Elite subscription on a new device?

Open SCAN-PRO 9000, tap the 👑 ELITE or subscription badge in the top right corner, and tap "Restore Apple Purchases". The app will immediately authenticate with your Apple ID and unlock your subscription.

2. How do I cancel or manage my subscription?

Because all billing is handled securely through Apple StoreKit, subscriptions are managed directly in your iPhone or iPad Settings:

• Open the Settings app on your iOS device.
• Tap your Apple ID / Name at the very top.
• Tap Subscriptions.
• Select SCAN-PRO 9000 and choose Cancel or change plans.

3. Why are some police dispatch channels silent?

Public safety radio transmissions only produce audio when officers or dispatchers key their microphone. If a channel is quiet, no active incidents are being dispatched at that moment. The scanner will automatically detect audio and open the squelch gate when a call is transmitted.

4. How do I test the NOAA Weather Radio and 1050 Hz Siren?

Tap the WX / NOAA button on the head unit to instantly switch to the National Weather Service All Hazards broadcast. You can also press the 1050 Hz Siren Test button in the Radio Tools panel to verify your emergency alert tone.

5. How does the In-Vehicle Cockpit Dash HUD mode work?

Tap the ⛶ DASH HUD button (or press the F key on keyboard) to enter the ultra-high visibility heads-up display. In this mode, the display maximizes the frequency readout, S9 signal meter, audio visualizer, and large touch targets for safe vehicle dash operation.

6. How can I request a new police, fire, or EMS agency channel?

Send an email to dolair02@gmail.com with the agency name, county, state, and frequency, and our team will add it to the directory in the next feed update!